Frequently Asked Questions
Everything you need to know about our thoughtfully designed home essentials.
What is the best way to clean and care for my Always Pan?
To preserve the non-stick coating, we recommend hand-washing with a soft sponge and mild dish soap. Avoid using metal utensils or abrasive cleaners, and always allow the pan to cool completely before submerged in water.
Are your products free of harmful chemicals?
Yes, our ceramic non-stick coatings are formulated without PFAS, PFOA, lead, and cadmium, ensuring a safer cooking experience for your home and the environment.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 100-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund within 100 days of delivery, provided it is in its original packaging.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to bring Our Place to more kitchens around the world soon.
Can I use your cookware on an induction stovetop?
Yes, our cookware is designed with a stainless steel base that makes it compatible with all cooktops, including induction, gas, and electric.